Refund policy

All sales are final

Color Sense does not accept returns or exchanges for change of mind, incorrect size selection, or preference. Please review product dimensions, materials, and sheet set contents on the product page before ordering.

Damaged or defective items

If your order arrives damaged, defective, or incorrect, we will make it right. Email us at hello@colorsensehome.com within 7 days of delivery with your order number and clear photos of the issue. Our customer care team will review your request and respond with a resolution, which may be a replacement or a refund.

Requests submitted after 7 days of delivery cannot be accepted.

Exchanges

Exchanges are available only for eligible products that arrive damaged or defective, under the same 7 day window and process described above.

Refunds

Where a refund is approved, we will issue it to your original payment method within 10 business days of approval. Depending on your bank, it may take an additional 1–2 billing cycles to appear on your statement.

Order cancellations

You can cancel your order at any point before it is fulfilled. Email hello@colorsensehome.com with your order number as soon as possible. You can check your order status by selecting "View Your Order" in your confirmation email or by logging into your account. Once an order has been fulfilled, it can no longer be cancelled.

Missing packages

If tracking shows your order as delivered but you have not received it, check around your home, porch, or building and ask your neighbors. If it is still missing after 24 hours, email hello@colorsensehome.com and our team will assist you.

Questions

Email hello@colorsensehome.com. We respond within 24 hours.